Frequently Asked Questions

Q: What is our shipping process and how long does it take to receive my order?

We partner with multiple carriers, including UPS, FedEx, and USPS, to ensure the fastest shipping options available. Orders received between 10 AM and 5 PM are processed the same day. Any orders placed after this time will be processed the following business day. Shipping generally takes 2-3 business days, excluding holidays and potential weather delays."

Q: How can I track my order and stay updated on its status?

Once your order is processed, you'll receive a confirmation email. Shortly after, a second email will follow with your unique tracking number and billing zip code. Simply use this information to monitor your order's journey. For a comprehensive view of your entire order and shipping details, check your email inbox. We're committed to keeping you informed every step of the way.

Q:What is the return policy for 13-Collide?

You can return any unused or defective items to our P.O Box. If the return is made within 14 days of the order shipment date, a full refund will be issued to the original form of payment.Returns will not be accepted after 14 days from the purchase date. All sales are final beyond this period."

Q:What is the procedure for exchanges at 13-Collide?

For a successful exchange, please ensure all garments and accessories retain their original tags, are free from any odors, visible damage such as stains or marks, and are accompanied by a receipt either on file or provided by the customer. Additionally, kindly note that exchanges can only be processed for items of the same value or those exceeding the original amount. All exchange requests must be made within a 14-day window from the date of purchase.

Q:Does 13-Collide accept cash payments?

No, 13-Collide operates as a cashless retail company. We accept payments through various electronic methods, ensuring a seamless and secure transaction experience for our customers.

Q:What other payment methods are accepted by 13-Collide?

13-Collide accepts a variety of payment methods, including Visa, MasterCard, American Express, Discover, Apple Pay, and After Pay.