Frequently Asked Questions

Q: How can I track my order and stay updated on its status?

Once your order is processed, you'll receive a confirmation email. Shortly after, a second email will follow with your unique tracking number and billing zip code. Simply use this information to monitor your order's journey. For a comprehensive view of your entire order and shipping details, check your email inbox. We're committed to keeping you informed every step of the way.

Q:What is the return policy for 13-Collide?

You can return any unused or defective items either at our store location or by mail. If the return is made within 14 days of the order shipment date, a full refund will be issued to the original form of payment. Returns made after 14 days will be only be eligible for a store credit in the form of a 13-Collide gift card, equivalent to the amount paid.

Q:What is the procedure for exchanges at 13-Collide?

For a successful exchange, please ensure all garments and accessories retain their original tags, are free from any odors, visible damage such as stains or marks, and are accompanied by a receipt either on file or provided by the customer. Additionally, kindly note that exchanges can only be processed for items of the same value or those exceeding the original amount. All exchange requests must be made within a 14-day window from the date of purchase.

Q:Does 13-Collide accept cash payments?

No, 13-Collide operates as a cashless retail company. We accept payments through various electronic methods, ensuring a seamless and secure transaction experience for our customers.

Q:What other payment methods are accepted by 13-Collide?

13-Collide accepts a variety of payment methods, including Visa, MasterCard, American Express, Discover, Apple Pay, and After Pay.